Reusable plastic or rubber pants and diapers for incontinence,
for disabled persons, sold by mailorder.
AC
MEDICAL SUPPLIES
MAILORDER CATALOGS
AC Medical Supplies
Post Office Box 29011,
Westmount Mall, London, ONTARIO, CANADA N6K 4L9
Web address is: www.acmedi.com/acms
E-mail is: acms@acmedi.com
We sell reusable plastic or rubber pants and reusable
diapers for disabled or chronically ill persons in many different designs
and colors. Unless explained otherwise, our rubber or plastic
garments are machine washable.
OUR CATALOGS (regular sizes, disabled persons):
English 
Francais 
Deutsch 
Español
Italiano 
Czech 
Português
Wholesale
Inquiries: we sell directly to individuals,
however, some of our products are sold also at a low wholesale price
to other companies, but only with huge orders. For details, click on: wholesale.
PARCELS: Our
service is confidential and our parcels are very discreetly packaged. Those
mailed to foreign countries include a customs declaration document listing
the contents of your parcel as "medical garments for disabled persons,
free of duty and free of any tax". Our return address on parcels or correspondence
is AC Medical Supplies, Post Office Box 29011, Westmount Mall, London,
Ontario, Canada N6K 4L9. If you have difficulties with English, we
can correspond in German or French or also in some other languages (inquire).
Please contact us by regular mail or at our internet address
acms@acmedi.com.
In the last 20 years we have mailed dozens of thousands of parcels and
only about 9 of our parcels were lost (most of them in Mexico).
All parcels are mailed by the regular government operated post office.
Their service may be slow but it is almost always reliable: this has been
true about our parcels in Canada, or to USA, UK, Australia, New Zealand,
Japan, Argentina, Chile, Brazil, all Western Europe (including not
only countries such as Germany, France, Austria, Netherland, Belgium, Finland,
Norway, Denmark, and Sweden but also Spain, Portugal, Italy, and the Czech
Republic), the Republic of South Africa, and Singapore.
Other countries may involve a too great risk and we ask you
to e-mail us first to obtain our approval: if you do not live in the countries
we have listed, please do not send any payment until we give our approval.
The postal delivery may be slow but it is usually reliable. It usually
takes about 5 to 15 days for us to receive your letter with your payment
and once we dispatch the parcel, the postal service might still need 2
to 5 weeks (or, in extreme as long as 10 weeks) to deliver your parcel
to your address. It is important to order long before you need the garments
urgently.
Speed of our service: Some garments are ready in stock
(they do not need to be sewn first) and can usually be mailed immediately:
these are marked in our catalog in dark blue color
(the names and catalog numbers of these garments are in dark blue).
Some other garments are associated with delays. Those with
minor delays are marked in purple color.
Those with greatest delays (up to 8 weeks or as indicated in their description)
are in red color. Those marked
in red typically require more time-consuming sewing (or if they are not
made by us, may require restocking from a contractor). This color
coding has been used in our English text only.
NEEDS OF DISABLED PERSONS:
Medical textbooks for nurses have pointed out that each incontinent person
has his or her very particular needs, depending on the life style, the
individual job, school, or leisure activities and the particular personal
disabilities. While some older persons are very concerned with skin comfort,
some teenagers might ask for short but waterproof garments inconspicuous
under summer shorts or short skirts. Some customers are very concerned
about the aesthetic appearance of their hygienic undergarments because
they wish to avoid being rejected in their close relationships. Many patients
feel depressed about being ill and wish to wear their diapers or waterproof
pants only in colors other than those traditionally used in nursing homes
or chronic care hospitals and we should accommodate their need, too. Only
few drugstores, pharmacies, or surgical supply stores in North America
today sell any reusable waterproof pants because these low cost
reusable products interfere with their profits from sales of disposable
diaper pants. Those stores that sell reusable products usually provide
very little choice with respect to the style of the garment. Personal needs
are very diverse: we try to accommodate as many as possible. This also
means that some of our garments will definitely not be suited for your
particular needs as they were designed for a person with a very different
set of medical needs: our catalog reflects the diversity of personal medical
needs. Personal needs of all disabled incontinent persons should be respected.
SIZES. We
list the sizes (approximate measurements only) in inches (") and also in
centimeters (cm). Measure your hip size (the largest area around the hip
bones) and also your waist size. Several sizes might fit an average size
person (the smaller sizes for a tight fit with smaller pads only and the
larger sizes for use over thick diapers), for some of the pants (e.g.,
#240, #640, #154, #140, #340). However, it is your responsibility to choose
the best size for you: the garments cannot be returned and no exchanges
are allowed and no refunds or credits are given.
YOUR PAYMENT
for the garments must be send to us in advance. If you wish
to pay us online with a credit card, this is possible with all major credit
cards (Visa, MasterCard, etc.) but only directly online on the PayPal
internet site. If you need more information about PayPal,
please click here: PayPal
information.
If you do not wish to pay by your credit card through PayPal, please
send us a money order, or traveler's checks, or a bank draft (those can
be bought in the post office or in most banks).
For parcels to addresses in Canada, see the price in Canadian dollars
($ Can). For parcels to USA, pay in US dollars. For other countries, please
pay in US dollars ($ US). The minimum order is $ 25 + postage. THE
POSTAGE FEE is, for orders to an address in Canada
only $13 Canadian. For an address in USA,
$ 14 US. For an address outside of USA &
Canada, the postage is US $ 18 (15 euro). The postage
is per each parcel, not per garment. An order counts as a parcel
(no matter how many parcels we actually have to make). This favors
large orders. There is no tax and no other fees.
All parcels are usually mailed as surface mail parcel by the regular post
office (their service is very reliable). It is important to
understand that the post office is responsible for delivering your parcel
safely: we have no control over their work or their speed.
For parcels to the USA, an extra postal insurance is possible if you add
2 $ for each 100 $, for example, if you are purchasing for $ 400, add US
$ 8. The postal insurance is possible also for some countries other
than USA or Canada, however, only to some countries.
It usually takes 5 to 15 days for us to receive your letter with your
payment: the best time to inquire if we received your order is about 3
weeks after you have mailed it. Once we dispatch the parcel, the
postal service might still need 2 to 5 weeks (or, in extreme as long as
10 weeks) to deliver your parcel to your address. It is important to order
long before you need the garments urgently.
It is very important to write very legibly or to use a typewriter
or a computer to write us: a few letters from our clients in the last years
were almost illegible, including the address.
Some customers requested to pay simply with credit
cards. Please do not mail us your credit card information.
You can pay us directly with almost all major credit cards online, however,
only through the PayPal system.
For more information, please click here: PayPal
information. .
It is also possible to pay directly into our bank accounts in USA,
Canada, and Germany (contact us by e-mail for details): acms@acmedi.com
GREAT SAVINGS: Our garments are economical. Thousands of dollars
can be saved per year if they are used with our reusable cotton cloth pads
or diapers (instead of disposable diaper pants). They are ecologically
safer by preventing the growing mountains of non-biodegradable diapers
in our North-American garbage disposal sites), see Canadian Living Magazine,
February 1989, page 121, an article by Eng: "Cloth diapers come out on
the top".
RETURNS: Once purchased, the garments cannot
be returned. We inspect them for manufacturing errors before dispatching
the parcels. We also give no refunds and allow no exchanges. However, if
you are dissatisfied, please let us know by a letter or e-mail immediately.
Please note that we do not accept any parcels mailed to us without our
prior consent. In the past, some customers abused the postal system by
mailing us their garments, perhaps with good intentions but with dire consequences:
some of these arrived with a high invoice from Customs Canada (we had to
pay a high duty fee before opening the parcel, even though the goods had
no value to us). As a consequence, your parcel must be now treated as "refused"
by the post office. Please, if you wish to mail us anything, obtain our
consent first, otherwise your parcel will be "refused" and probably destroyed
within the postal system. We refuse any responsibility for the related
loss of your goods.
PICTURES OF OUR GARMENTS:
Many of our photograph show our garments on a real person.
Why these pictures? In the past, many clients complained that the
photographs on our old homepage were not on a real person and that it is
too difficult to visualize how our garments would look on a real human
being. The artistic photographs were very kindly provided for us by a Norwegian
volunteer lady (Rita) and her friends and also by other artistic teams
from America and UK. These medical pictures show the diapers as normal
in medical catalogs in North-America or Western Europe, however, this may
still be considered as offensive by some individuals or cultural groups,
particularly within the Middle-East.
If partial nudity with diapers offends you or is against the law or
customs of your country, then please do not view these pictures. Our medical
pictures are not for entertainment, are not for children, and are not to
be displayed in public, particularly in contexts abusive to disabled or
handicapped persons or women. Most fashion models decline when
approached to wear incontinence garments for medical photographs.
They almost all decline as incontinence remains a major taboo in our society.
We all should applaud the personal courage and charitable attitude of the
benevolent ladies that kindly provided these artistic pictures to help
the disabled. Please pray for their good health, and personal well-being
as well as for the well-being of their families.
Unable to access our web page?
This may happen frequently. We rent the web space from a high speed
cable company and no public internet service is free of technical problems.
Please try to access us again few days later.
VISITORS. How many persons visit our homepage?
When our homepage was first developed about 12 years ago, an electronic
counter indicated about 35, 000 visitors during the first about 20 months.
We no longer use any counter.
Some customers ask if they could also visit our store or our factory.
Unfortunately we do not have any store to display our products (the income
is too low to pay store staff) and we discourage any attempts to telephone
us or to visit us on site because this almost always slows down the production
and increases the cost of the garments for the disabled and for the sick.
Almost all necessary information can far more easily be obtained from this
internet page and our catalogs, and if the answers are not in our catalog,
please contact us by e-mail. acms@acmedi.com.
VIRUS WARNING:
You may receive e-mail messages, supposedly from our address or
even supposedly from your e-mail service provider or supposedly from various
other organizations residing in different countries or also supposedly
from the FBI, USA, that, in fact, are fake messages
generated somewhere else by a virus at another address (i.e., not at all
from us and also neither from your e-mail service provider nor from the
FBI). These messages will ask you to open an attachment to the e-mail.
Do not open any of these attachments. They do not come from us. We
do not mail any such unsollicited e-mail with attachments and have never
engaged in spam mail. The attachments typically contain dangerous
viruses. The text of a typical virus infected e-mail
is as follows:
"From: staff@acmedi.com <staff@acmedi.com> Dear
user, the management of Acmedi.com mailing system wants
to let you know that, Some of our clients complained
about the spam (negative e-mail content) outgoing from your
e-mail account. Probably, you have been infected by a proxy-relay
trojan server. In order to keep your computer safe, follow
the instructions. Advanced details can be found in attached file.
For security purposes the attached file is password protected. Password
is "57181". The Management, The Acmedi.com team
http://www.acmedi.com"
Some of these messages (from an address faked as our own) may ask you
to verify "your membership" (we do not have any memberships) or your password
(we do not provide any passwords).
Do not open any of these files. They are neither from us, nor
from your e-mail provider, nor from the FBI. Of course, we do not
even have an e-mail address such as <staff@acmedi.com>.
Even if our e-mail address would appear correct, please do not
open any attachments at this time.
LINKS. There
are numerous associations for disabled persons or those suffering from
a chronic illness. Some of them deal directly with incontinence and
some deal with physical problems that may result in incontinence, for example,
diabetes, multiple sclerosis, or chronic urinary tract infections, or spinal
injuries. To view some of these links, please click here: links.
SELF ESTEEM.
Incontinence causes major psychological stress and has a devastating impact
on self-esteem, social self-confidence, the level of anxiety, and on human
productivity. At least 25% of people suffer from incontinence between age
20 and 50, at some time. If we could destigmatize incontinence,
this would noticeably increase human productivity and quality of
life in most countries around the world. To view more information, please
click here: feelings of
incontinence sufferers.
HOW MANY PERSONS ARE INCONTINENT? The prevalence
of urinary incontinence in women is estimated to be 50% between age 20
to 50. Adequate data on men are not available. If you wish to read a discussion
of this topic, please click here: prevalence.
_________________________________________________________________________
SORRY, NO FREE SAMPLES.
We are sorry but we do not provide free samples and cannot provide any
fancy catalogs with nice pictures. The cost of such catalogs or of
free samples always results in an unfair price increase of these garments
for the sick and disabled and these persons often have inadequate financial
resources.
PAPER COPIES:
The paper copies of our catalog have absolutely no color pictures:
these are only on the internet. The paper catalog consists only
from very poor quality Xerox copies, with almost no pictures.
Due to the heavy traffic to our webpage, we prefer to no longer send any
copies of our catalogs by mail or e-mail as it is easier for you to download
them from our homepage. The internet version is by far more up to date
and far more complete than the paper copies. The Xerox copies list
only a few pants.
Copyright (c) AC Medical Supplies, London,
Ontario, Canada. Registered with the Ministry of Commercial and Consumer
Relations, Government of the Province of Ontario, Canada. If you wish to
reproduce any part of this homepage, including pictures, for a commercial
purpose, please ask for a written permission first. If our pictures are
reproduced for a non-commercial purpose, they must include the statement
that our products are available to sick or disabled persons only, by mailorder
at a low price directly from our company (our regular most updated mail
address must be included).
Updated last on December
11, 2007
Please note: each of our pages is updated separately. Some other
pages in our internet catalogs may have been updated more recently or may
be older.