ANSWERS TO FREQUENTLY ASKED
QUESTIONS
(please scroll down the page to find your question)
WHY DONT YOU GIVE US YOUR
PHONE NUMBER ?
We receive many requests for our
phone number, from persons who would like to order by telephone rather
than by browsing through our internet catalogs. Some of them have
visual disabilities. Unfortunately, if we engage in any telephone
service, the price of our products (i.e., the price you would pay) would
have to increase dramatically. Please, if you have a visual disability,
then order with the help of a friend, a family member, or of a social worker,
directly from our internet catalog. We apologize, we cannot take
any telephone orders and cannot engage in any phone calls or a long correspondence
as we are already far behind the schedule. There are many incoming
orders and any additional work here, including phone calls, would
certrainly result in a major price increase of our products, a devastating
price increase for persons like you. In general, disabled and severely
sick persons do not have much money and deserve a very special financial
consideration, i.e., the low price for our products. This is our
sincere priority.
COULD I DROP IN TO
PICK UP YOUR PRODUCTS ?
Some customers ask if they could also visit our store or our factory.
Unfortunately we do not have any store to display our products (the income
is too low to pay store staff) and we discourage any attempts to telephone
us or to visit us on site because this almost always slows down the production
and increases the cost of the garments for the disabled and for the sick.
Almost all necessary information can far more easily be obtained from this
internet page and our catalogs, and (only) if the answers are not in our
catalog, please contact us by e-mail. acms@acmedi.com.
WHAT IS THE LEG OPENING FOR
THE PANTS ?
The leg opening measure is very deceptive because the leg elastics
sit often on an angle, for some persons, and then a comparison of the leg
opening measure with the leg circumference measures can be misleading.
We have gave up on indicating the size of the leg opening. Even if you
give us your leg opening size, all we could do is to compare it to how
far the leg elastics stretches when we hold the pant in our hands.
This is not sufficient to garantee your satisfaction with the actual fit
on your body, because the leg elastics may be on an angle to the thigh.
Some person may complain that the elastics feel "too tight" and some other
that is it "too loose" although both persons may have the same thigh circumference
and talk about the same pant, in the same size. Unfortunately, we
certainly could not garantee a got fit for the pants, especially for the
leg opening, as this is very subjective judgement. There are no exchanges
and no returns and no refunds possible. There is a risk similar to
the one of buying a meal in a restaurant that you do not know. You
do not know if the meal would be too spicy, or otherwise not to your taste,
or if it may contain some additive to which you may have an allergy.
The only way to know if the meals are satisfactory is to actually try them
out. Unfortunately, the meals in restaurants are too expensive, to
experiment, for most of us. Most persons who purchase a pant do it
with the awareness that it may not fit: when too tight, they purchase a
bigger sizes the next time. When too loose, they know they would
buy a smaller size the next time. This is the inevitable risk involved
in buying from a catalog. If you could not afford this small risk, then
we advize against buying from us.
WHY DONT YOU ACCEPT GARMENTS
TO BE EXCHANGED OR GIVE REFUNDS ?
Unfortunately, we cannot offer you any
garantee, no exchanges, definitely no refunds, and no returns. This
policy will not change. There are medical and legal reasons (health
hazards) for not exchanging or re-selling underwear handled by customers
without supervision. It would also not be feasible financially to
change this policy. If we include all duties and tasks involved,
it takes almost one hour per pant (Susan, Christie, or Olga) to make them.
About 50 % of the sale price (for example, half of the $ 12) goes on taxes
to the government, and to pay for the material waterproof sheeting,
etc) to the suppliers, and to pay for the transport of the material, and
for the maintenance of the machinery, and for the heating and electrical
cost, etc. So the profit is, at the very best, about $ 6 per
hour of the staff time (less than a minimal wage, given the cost of living
in this country), and we even do not count the time spend on answering
the customers questions ................ .
However, we agree that buying pants from a catalog is certainly frustrating:
it saves you on traveling expenses (when traveling to a store), it may
provide more privacy, but it can be associated with some errors (for example,
the product may be too small and you may need to purchase a larger size
the next time). We have to proceed by trial and error to be ultimately
successful.
WHAT WILL BE THE DELAY
WITH MY ORDER
?
We do not know exactly because it is unpredictable. The Post
Office could be on strike. Sometimes, parcels are delayed when travelling
through the postal system from us to you and we have absolutely no control
over the postal workers. Some problems can occur also here.
Our machinery could break down. To make your own prediction, please
see the colors used in our regular catalog for the headings, when the item
is listed. Those listed in blue color can almost always dispatch
without delays (see items with number and name in blue
color). Those in red cause delays, but you will eventually
receive your order. Those in purple are usually associated with shorter
delays. As explained in our catalog, some items can be dispatch immediately:
e.g., the Carol diapers (#804) and also Angela pants (#150, #020, #151,
#970) and many other pants (such as the following code numbers: 113, 125,
128, 154, 207, 403, 450, 750, 751, 752, 753, 758, 801, 802, 804,
807, 821, 997, 998, almost all of those in Liquidation Pages and Special
Pages) are already sewn and in stock and . There are too many subtypes
of Susan, Christie, and Olga pants to have them all ready made in stock,
in each color, in each size, in so many different types of vinyl (color,
prints) ready made in stock: we sew them only when they are ordered.
They are mailed away as soon as they are finished. Briefly, the exact
delay is unpredictable (potential problems with machinery, or sick staff).
We apologize for these problems and thank you for your order.