THINGS NOT TO DO:
We list the most frequent errors by our mailorder customers.
1.  The address is handwritten and difficult or impossible to read.
Astonishingly often, a customer mail us an order with handwritten address, partly illegible, or with local abreviations that only those in a particular geographical area may know, such as Phila for Philadelphia.  Or, they may use LA for Los Angeles, ignoring the fact that it could be misunderstood as Louisianna.  Too often we had to use a postal code book for USA to guess what the name of a poorly handwritten city was.  In some cases the handwritten numbers were also too poorly handwritten to make an clear identification via code book possible. Some forget to indicate the name of the city and their postal code is illegible.  These are, at times,  the people who add a note: "please rush!"    Not only they are delaying the delivery of their own parcel (if any delivery is possible, with incomplete address) but they are also delaying your parcel because they waste our staff time that could be used to prepare your parcel earlier.
We still have several parcels here waiting for customers, since several years, for those who failed to properly identify their address.
Some indicate their e-mail address, however, handritten e-mail address is usually very difficult to read.  If you have to write it by hand, please use capital letters and separately indicate which of the letters letters should be in lowercase. Hopefully, that would help us to serve you faster.
Not only the address but also the order (your list of the garments, sizes, quantities, and colors) must be easy to read, otherwise there would be errors and delays.
2.  The size category is not indicated.  Without knowing the requested the size, we cannot prepare the parcel as it may be of no use for the customer to receive a wrong size.    Some of these customers indicate "for waist 31" and hips 40" please,"  instead of indicating the size. It is not enough to list your wast size or hip size (or both): we could not choose the size category for you.  You have to choose it from our catalog, at your own risk.   We cannot choose the size for them, as often the size categories may overlap and we do not know if they would favour a tighter fit or a more loose fit.  Or, the particular pant would fit the waist size but may not have the desired hip space.  We cannot accept the responsibility for choosing the size for the customer:  briefly, if the size is not listed, we cannot dispatch the parcel to the customer.  There would be major delays and wasted time with correspondence and explanations.
3.  The color is not indicated and there are color choices.   This causes problems only with garments that have several color choices.  In the past, some customers were dissatisfied when we chose the color for them: now we cannot choose the color for you.  We cannot accept the responsibility for choosing the color for the customer:  briefly, if the size is not listed, we cannot dispatch the parcel to the customer.  There would be major delays and wasted time with correspondence and explanations.
4.  The customer wants the parcel to arrive on a specific date or within a particular time span.  Some customers requested parcels to be mailed to a hotel address to arrive within a particular time span, when they would be there, e.g.,  "between February 2 and 10."  This has never worked.  At times their letter with the order and payment has arrived oto us only after the time span was already over.  Even if we receive your letter and payment on time and prepare your parcel early enough, the post office may misdirect or delay your parcel: it may arrive to the hotel too early or too late (it almost never arrives within the desired time span).  It does not matter it the address is in a hotel or in a private residence.  These wishes are almost impossible to meet.
5.  The customer wants us to "phone back" or to "mail the parcel by a courier" but pays only the postage that would cover only slow mail postage, for a heavy parcel.  Some assume that we can absorb a financial loss (due to staff time or courier fees), the same as do companies selling disposable diapers, those companies that make at least 2,000.00 $ on each customer per year.  We can mail parcels by a courier only to those that pay for the extra cost beforehand (this extra payment would have to be mutually agreed on before hand) or to those having their personal account with a particular courier company.
 It would also not be feasible financially to change this policy.  If we include all duties and tasks involved, it takes almost one hour per pant (Susan, Christie, or Olga) to make them.  About 50 % of the sale price (for example, half of the $ 12) goes on taxes to the government, and  to pay for the material waterproof sheeting, etc) to the suppliers, and to pay for the transport of the material, and for the maintenance of the machinery, and for the heating and electrical cost, etc.   So the profit is, at the very best, about $ 6 per hour of the staff time (less than a minimal wage, given the cost of living in this country), and we even do not count the time spend on answering the customers questions ................ .
6. The customers informs us he will be travelling through our city on a specific date and would pick up his or her goods in persons.  We would like to provide this service, if we could, but we are physically and financially unable to do so.  Unfortunately we do not have any store to display our products (the income is too low to pay store staff) and we discourage any attempts to telephone us or to visit us on site because this always slows down the production and increases the cost of the garments for the others, the disabled and for the sick. Those who said they would arrive at a specific date or time almost never did so.  Many seem to want to meet only to ask questions. Almost all necessary information can far more easily be obtained from this internet page and our catalogs, and (only) if the answers are not in our catalog, please contact us by e-mail.  acms@acmedi.com.
7.  The Travellers Checks are not signed.  This is a frequent mistake by customers from other countries.  We have to mail their checks back for a signature.  However, in the most recent case, the customer's address was handwritten and completely illegible.
8.   The customer orders all items in the same size category.   Some of the customers are so frustrated from dealing with other mailorder companies that have poorly stated the measures for the waist and hips that they simply choose all garments in one category,  e.g., "medium", hoping that some of them may fit.   The garments in our catalog are in many different styles and the size categories vary extremely from pant to pant.  For example, the M size for #125 or #020 is tiny compare to M size Olga pants #460 or #463: they would probably never both fit the same person.